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Guest Services Supervisor
About the Employer
- Fairfield Inn and Suites, Sault Ste Marie
Sault Sainte Marie,Ontario- kayo@sunraygroup.ca
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Verified
Guest Services Supervisor
About the Employer
- Fairfield Inn and Suites, Sault Ste Marie
- Sault Sainte Marie,Ontario
-
Verified
Job Description
A Guest Services Supervisor ensures a positive guest experience by managing front desk operations, resolving issues, supervising staff, maintaining cleanliness, and handling financial transactions. Key responsibilities include leading the front desk team, assisting with guest check-ins and check-outs, addressing guest complaints, coordinating with other departments like Housekeeping and Maintenance, managing departmental budgets, and ensuring compliance with company policies and safety regulations. Core Responsibilities: Guest Relations: Greet guests warmly, resolve inquiries and complaints, and ensure overall satisfaction. Team Leadership: Supervise and train front desk staff, conduct performance reviews, and promote teamwork. Operational Oversight: Manage daily front desk operations, including check-ins, check-outs, and guest requests. Problem Solving: Handle guest problems and emergencies promptly and professionally. Financial Management: Process payments, handle cash transactions, and assist with departmental budget management. Departmental Coordination: Communicate effectively with other departments (e.g., Housekeeping, Maintenance, Accounting) to ensure smooth operations and guest satisfaction. Facility Management: Ensure guest areas are clean, organized, and well-maintained. Key Skills & Qualifications: Customer Service: Excellent communication and interpersonal skills to interact with guests and staff. Leadership: Ability to motivate, train, and manage a team effectively. Problem-Solving: Strong ability to analyze situations and find quick, efficient solutions. Technical Proficiency: Knowledge of reservation systems and basic computer skills for reports and inventory. Attention to Detail: Strong organizational skills and meticulousness in monitoring supplies and guest information.
