Job Description

Job Title: Café Manager (NOC 60030) Company Overview: Kream is a Toronto-based Korean dessert café known for its unique desserts and specialty beverages. We are seeking an experienced and dedicated Café Manager to oversee operations and ensure high-quality service as we continue to grow. Job Description / Main Duties: The Café Manager will be responsible for the overall operations of Kream’s Korean dessert café locations, ensuring compliance with Canadian standards and delivering excellent customer service. Duties include: • Plan, organize, direct, control, and evaluate the daily operations of the café, including opening/closing procedures, adherence to health, safety, and sanitation standards, and smooth service delivery. • Determine the type of services to be offered and implement operational procedures, including launching new dessert and beverage items aligned with market trends and customer demand. • Recruit staff and oversee training, scheduling, and ongoing performance evaluation to ensure effective team operations and compliance with company standards. • Monitor revenues and modify procedures and prices as required to achieve financial targets, including POS sales analysis, inventory and cost control, and monthly performance reporting. • Resolve customer complaints and ensure high quality of service, maintaining positive customer relations and loyalty through membership and promotional programs. • Negotiate arrangements with suppliers for food and beverage products, oversee ordering, receiving, and inventory management across multiple locations, and optimize costs through coordinated purchasing. • Negotiate arrangements with clients for catering or use of facilities, including B2B sales, corporate/educational partnerships, festivals, and community collaborations to expand business opportunities. • Participate in marketing plans and advertising strategies, including seasonal promotions, local business collaborations, and digital marketing initiatives to grow sales and brand presence. • Plan, organize, and oversee new location openings, including staffing, training, and operational setup. • Ensure compliance with employment and HR practices, supporting staff retention and workplace standards. Requirements: • Minimum 3-5 years of proven experience in food service management at the supervisor or manager level, or equivalent experience. • Strong background in staff management, customer service, inventory and cost control, and revenue monitoring. • Knowledge of health, safety, and sanitation standards in food service operations. • Excellent leadership, communication, and problem-solving skills. • Experience in multi-location operations or high-volume environments is an asset. • Safe Food Handling certificate Work Conditions: • Permanent, full-time position (30 hours per week) • Salary: 57,000 – 60,000 (annual) • Hours: 30 hours per week • Job Type: Full-time, Permanent • Location: 526 Yonge St. Toronto ON How to Apply: Please submit your resume and cover letter to kream.apply@gmail.com with the subject line: “Café Manager (NOC 60030) Application – [Your Name]”. Equity, Diversity and Inclusion Statement: Kream is committed to equity, diversity, and inclusion in the workplace. We welcome applications from all qualified individuals, including women, Indigenous peoples, persons with disabilities, visible minorities, and newcomers to Canada.

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