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Guest Services Supervisor
About the Employer
- Fairfield Inn and Suites, Sault Ste Marie
Ontario, Sault Ste Marie- kayo@sunraygroup.ca
-
Verified
Guest Services Supervisor
About the Employer
- Fairfield Inn and Suites, Sault Ste Marie
- Ontario, Sault Ste Marie
-
Verified
Job Description
A Guest Service Supervisor job description typically outlines duties related to managing a team, ensuring excellent customer service, and resolving guest concerns. They oversee front desk operations, handle guest inquiries, and guide front office staff in daily duties. Responsibilities may include supervising check-in/check-out processes, managing reservations, and ensuring the overall guest experience meets high standards. Here's a more detailed breakdown of common duties: Core Responsibilities: • Supervision and Team Management: Oversee the Guest Service team, providing direction, training, and support to ensure optimal performance. • Guest Relations: Handle guest inquiries, complaints, and suggestions, ensuring prompt and professional resolution to maintain guest satisfaction. • Front Desk Operations: Manage front desk activities, including check-in/check-out, reservations, and handling guest requests. • Problem Solving: Address and resolve guest issues effectively, utilizing problem-solving skills and decision-making abilities. • Communication: Maintain effective communication with guests, team members, and other departments to ensure seamless operations and guest satisfaction. • Customer Service: Ensure all guest interactions are positive, courteous, and efficient, exceeding guest expectations whenever possible. • Compliance: Adhere to hotel policies, procedures, and regulations related to guest services and operations. • Training and Development: Provide on-the-job training and guidance to Guest Service team members, fostering a skilled and motivated workforce. • Reporting: Prepare reports on guest feedback, service performance, and operational issues, providing insights for continuous improvement. • Delegation: Assign tasks and delegate responsibilities within the team, ensuring efficient workflow and productivity. • Financial Management: May be responsible for handling cash transactions, processing payments, and managing petty cash.